| Commercial Support for OpenTT |
|
| Installation: |
|
-
installation at the customer site
-
remote installation via VPN/RAS
-
installation in a "high availability" configuration
|
|
| Integration: |
|
-
adaptation of graphics to the customer's style
-
interface with the customer's user database
-
integration with the customer's applications
-
adding/removal of functionality
|
|
| Maintenance: |
|
-
planned maintenance of the system at the client site
-
planned remote maintenance of the system (VPN/RAS)
-
prioritised correction of errors
|
|
| Assistance: |
|
-
help-desk for reporting errors and faults
-
prioritised queue for problem resolution
-
technical support for system configuration and optimization
|
|
| Contacts: |
|
|
|
